A month ago I wrote about increasing the available space on my C-Drive, an SSD card. While I have a D-Drive, which is a 1 TB hard drive, it is used for data. My computer is 3.5 years old and the SSD card was down to about 8GB of available space, which is dangerously low, especially with an impending operating system upgrade. In that article, I talked about deleting a 30 GB partition with outdated recovery software and combining it with the main partition for added storage. See “Making Room on a Shrinking Hard Drive” https://hewie.net/making-room-shrinking-hard-drive/
Microsoft made the April 2018 upgrade to Windows 10 on the last day of the month. I followed the directions on how to download & install it. I downloaded to and made a bootable USB stick, which booted. Windows started as it should, and when it began to install, I received error messages, indicating that the Reserve partition was not large enough.
It seems that this upgrade needs a 500MB partition for Windows to work with during the install, and I had a 300MB partition and 2 others. I tried combining & moving and none of it allowed the install. After several more attempts to install, I totally wiped all of the partitions to let Microsoft handle it. It still would not install.
Who does the guru go to when he needs help? All of my “goto” people are still 120 miles away. There are some members of my local group in Sarasota that might be able to help, but it would not be a quick fix. Then I thought of the Microsoft Store at the University Town Centre in Sarasota. This was a Microsoft issue. I made an appointment for the next day at the help desk. I took apart my computer and took it to the store. Jaymin, a very knowledgeable rep, took down all of my info and wrote up my issue. He sent me on my way and said that I should hear from them within 48 hours. Late the next day, Dean called that he was working on my system and asked a few questions. He called back a few hours later stating that he was done, but another tech would check it out first. We made an appointment for the following day to pick it up.
Dean was there when I arrived. He had installed the latest version of Windows 10 and Office 365, which was indicated in the instructions that it had been installed. While there, I had to sign in to my Office 365 account to verify it and to activate it. We checked out the Windows and all was working and no other software was loaded. The total cost was $0.00. Yep, Zero! Nada! Free! It is part of the Microsoft service at their store (and online).
When I got home I checked and found that I have 3 partitions on my SSD card that the fresh install created. They were 499MB, 100MB, and 230GB in size. Apparently the version of the complete Windows 10 that I had downloaded had a problem, as Dean did just what I had attempted, but with the copy that they have in their store, and it worked as expected, creating the partitions as needed and installing the operating system.
I now have the fun of installing all of the programs that I want on the system. I had made a list and made sure that I have the keys for all of them. I also had backed up what I needed from the C-Drive, such as some needed settings. The D-drive was intact, but I did have it backed up, just in case. Microsoft did offer to back up the computer for $49, but it was not needed.
There were several articles that I referred to during my ordeal and they are listed below.
- Potential Windows Update Database Error Detected in Windows 10 http://www.thewindowsclub.com/potential-windows-update-database-error-detected
- Run DISM to repair Windows System Image in Windows 10 http://www.thewindowsclub.com/component-store-corruption-repair-windows-image
- How to Fix “Potential Windows Update Database Error Detected” Windows 10 http://www.fixwindowserrors.biz/blog/troubleshoot-potential-windows-update-database-error-detected
- Windows 10 April 2018 Update Common Problems and Fixes https://www.windowscentral.com/windows-10-april-2018-update-common-problems-and-fixes#fix_windowsupdate_problem_windows10_1803
- How To Clean Install Windows 10 On Your PC The Right Way [Guide] http://www.redmondpie.com/how-to-clean-install-windows-10-on-your-pc-the-right-way-guide/
I have a lot of work ahead to install so many applications that I use. However, there will be many that I will not need to reinstall, leaving me some much needed space on my C-drive. Most of my friends have had no issues with the current update, but I certainly did. However, thanks to good backups, good records of my serial numbers & keys, and to the experts at Microsoft, I will be soon working happily with my desktop computer.